{"id":415,"date":"2024-06-18T14:51:05","date_gmt":"2024-06-18T13:51:05","guid":{"rendered":"https:\/\/figsflow.com\/uk\/?page_id=415"},"modified":"2026-04-20T11:50:47","modified_gmt":"2026-04-20T10:50:47","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/figsflow.com\/uk\/terms-and-conditions\/","title":{"rendered":"Terms &amp; Conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"415\" class=\"elementor elementor-415\" data-elementor-settings=\"{&quot;element_pack_global_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46839cb e-flex e-con-boxed e-con e-parent\" data-id=\"46839cb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-197b103 elementor-widget elementor-widget-text-editor\" data-id=\"197b103\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00a0<\/p>\n<p><em><strong><span style=\"text-decoration: underline;\">Last Updated : April 2026<\/span><\/strong><\/em><\/p>\n<h2>1.\u00a0\u00a0 Introduction<\/h2>\n<p>Welcome to FigsFlow!<\/p>\n<p>These Terms and Conditions outline the rules and regulation governing your use of FigsFlow website, available at <a href=\"https:\/\/figsflow.com\/\">https:\/\/figsflow.com\/<\/a> Company number 15655148 whose registered address is located at 809 Salisbury House 29 Finsbury Circus, London, United Kingdom, EC2M 7AQ.<\/p>\n<p>These Terms and Conditions outline the rules and regulations for the use of FigsFlow\u2019s website, located at <a href=\"https:\/\/figsflow.com\/\">https:\/\/figsflow.com\/<\/a>. By accessing and using this website, we assume you accept these terms in their entirety; if you do not agree to any part of the Terms and Conditions, you must discontinue your use of FigsFlow and not access any of the service.<\/p>\n<p>These Terms and Conditions apply to all visitors, registered users, subscribers and any other persons who access or use the Website <strong>(referred to as the \u201cClient\u201d, \u201cyou &#8220;or \u201cyour\u201d)<\/strong>. The terms \u201c<strong>FigsFlow\u201d, \u201cOurselves,&#8221; \u201cWe\u201d, \u201cOur\u201d, and \u201cUs\u201d <\/strong>refer to the FigsFlow, while <strong>\u201cClient\u201d, \u201cYou\u201d and \u201cYour\u201d<\/strong> refer to you as the individual accessing this website and complying with the FigsFlow&#8217;s terms. The terms \u201c<strong>Party\u201d,&#8221; \u201cParties\u201d, or \u201cUs\u201d<\/strong> refer collectively to both the Client and us.<\/p>\n<p>All terms relate to the offer, acceptance, and consideration of payment necessary to provide our assistance to the Client in the most effective manner. This process is conducted for the express purpose of meeting the Client\u2019s specific needs regarding the provision of the FigsFlow&#8217;s stated services; these terms and conditions shall be governed in accordance with the law of England and Wales. Any use of the terminology, whether in the singular, plural, capitalised, or gender specific form, is considered interchangeable and refers to the same entities and agreements.<\/p>\n<h3 class=\"wp-block-heading\">2. Definitions<\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">In these Terms and Conditions, unless the context requires otherwise, the following terms shall have the meanings set below:<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>FigsFlow<\/strong> \u2014 The company operates the Service, registered in England and Wales under Company Number 15655148 at 809 Salisbury House, 29 Finsbury Circus, London, EC2M 7AQ. Also referred to in these Terms as &#8220;We&#8221;, &#8220;Our&#8221;, &#8220;Us&#8221;, or &#8220;Ourselves&#8221;.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Client<\/strong> \u2014 Any individual or entity that registers for an Account, subscribes to a Plan, or otherwise enters a contractual relationship with FigsFlow for the use of the Service. Also referred to as &#8220;You&#8221; or &#8220;Your&#8221;.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>User<\/strong> \u2014 Any person who accesses or interacts with the Website or Service, whether as a visitor, registered user, or subscriber.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Party \/ Parties<\/strong> \u2014 &#8220;Party&#8221; refers to either the Client or FigsFlow individually; &#8220;Parties&#8221; refers to the Client and FigsFlow collectively.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Licensors<\/strong> \u2014 Third-party owners of intellectual property whose content, technology, or materials are licensed to FigsFlow for use within or in connection with the Service.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Third Party<\/strong> \u2014 Any individual, company, or entity that is not a Party to these Terms and Conditions.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Service<\/strong> \u2014 The software-as-a-service platform provided by FigsFlow, including all features, tools, functionalities, and digital content made available through the Website or associated applications.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Website<\/strong> \u2014 The FigsFlow website is located at <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"https:\/\/figsflow.com\/\">https:\/\/figsflow.com\/<\/a>, including all pages, sub-domains, and associated online resources.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Account<\/strong> \u2014 The personal or business account created by a User upon registration with FigsFlow, which provides access to the Service and stores the User&#8217;s profile information, subscription details, and usage data.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>User-Generated Content<\/strong> \u2014 Any text, comments, data, documents, files, feedback, or other material that a User creates, uploads, submits, posts, or transmits through or to the Service.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Malware \/ Virus<\/strong> \u2014 Any software, code, file, or programme that is intentionally designed to disrupt, damage, interfere with, or gain unauthorised access to a computer system, network, device, or data. This includes, but is not limited to, viruses, worms, Trojans, ransomware, spyware, adware, and any other malicious or technologically harmful material.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Subscription<\/strong> \u2014 A recurring agreement under which a client pays a periodic fee (monthly or annually) in exchange for continued access to the Service and its features for the duration of the applicable Billing Cycle.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Billing Cycle<\/strong> \u2014 The recurring period (either monthly or annual) for which Subscription fees are charged. Each Billing Cycle begins on the date of initial payment or renewal and ends on the corresponding date in the following month or year, as applicable.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Plans<\/strong> \u2014 The tiered Subscription packages offered by FigsFlow (for example, Starter, Standard, and Professional), each providing different levels of features, usage limits, and pricing.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Pricing<\/strong> \u2014 The fees charged by FigsFlow for each Subscription Plan, as published on the Website. All Pricing is exclusive of VAT unless otherwise stated.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Free Trial<\/strong> \u2014 A complimentary period of thirty (30) consecutive days during which a User may access and evaluate the Service at no charge, subject to the limitations set out in these Terms.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Pro-Rata<\/strong> \u2014 A proportional calculation of fees based on the portion of a Billing Cycle that has elapsed or remains. Pro-rata adjustments apply when a client upgrades or downgrades their Plan during an active Billing Cycle.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Working Days<\/strong> \u2014 Monday to Friday, excluding public holidays in England and Wales.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Intellectual Property Rights<\/strong> \u2014 All patents, copyrights, design rights, trademarks, service marks, trade names, domain names, database rights, rights in know-how, rights in confidential information, and all other intellectual property rights of any kind, whether registered or unregistered, and including all applications and rights to apply for any of the foregoing, anywhere in the world.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Licence<\/strong> \u2014 A limited, non-exclusive, non-transferable, revocable permission granted by FigsFlow to a Client or User to access and use the Service in accordance with these Terms.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Derivative Works<\/strong> \u2014 Any work that is based upon, adapted from, translated from, modified from, or otherwise derived from any existing content, material, or intellectual property available through the Service.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Cooling-Off Period<\/strong> \u2014 The fourteen (14) calendar day period following the date of purchase during which a consumer may exercise their statutory right to cancel a distance contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>VAT<\/strong> \u2014 Value Added Tax, or any equivalent sales or consumption tax applicable under the laws of the United Kingdom.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Stripe<\/strong> \u2014 The third-party payment processing provider used by FigsFlow to handle all Subscription payments, billing, and related financial transactions securely.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>UK GDPR<\/strong> \u2014 The United Kingdom General Data Protection Regulation, as retained in domestic law by the European Union (Withdrawal) Act 2018 and as amended by the Data Protection, Privacy and Electronic Communications (Amendments etc) (EU Exit) Regulations 2019.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Data Protection Act 2018<\/strong> \u2014 The Data Protection Act 2018 (c. 12), which supplements and provides for the implementation of the UK GDPR in the United Kingdom.<\/p>\n<p><\/p>\n<h2 class=\"wp-block-heading\">3. Cookies and Privacy<\/h2>\n<p><\/p>\n<p>3.1 Your use of the Service is also governed by our Privacy Policy at <a href=\"https:\/\/figsflow.com\/privacy-policy\/\">Privacy Policy | FigsFlow<\/a> and Cookie Policy at <a href=\"https:\/\/figsflow.com\/cookies\/\">Cookies | FigsFlow<\/a> . These policies are incorporated into these Terms by reference and form part of the binding agreement between us.<\/p>\n<p>3.2 You should review our Privacy Policy and Cookie Policy carefully to understand how we collect, use, and protect your personal data, including information about the cookies and similar tracking technologies we use.<\/p>\n<h2>4. Intellectual Property and Licence<\/h2>\n<p><\/p>\n<p><strong>4.1 Ownership<\/strong><\/p>\n<p>Unless otherwise stated, FigsFlow and\/or its licensors own all intellectual property rights in the Service and all material published on it. All such rights are reserved.<\/p>\n<p><strong>4.2 Restrictions<\/strong><\/p>\n<p>Except as expressly permitted by these Terms, you must not:<\/p>\n<ul>\n<li>republish, sell, rent, sub-licence, or redistribute any material from the Service;<\/li>\n<li>reproduce, duplicate, copy, modify, adapt, translate, or create derivative works from any part of the Service or its content;<\/li>\n<li>decompile, reverse-engineer, or disassemble any software forming part of the Service; or<\/li>\n<li>use any data mining, scraping, or similar data gathering tools on the Service.<\/li>\n<\/ul>\n<p><strong>4.3 User-Generated Content <\/strong><\/p>\n<p>4.3.1 Parts of the Service may allow you to post comments or exchange information. FigsFlow does not pre-screen, filter, edit, or review comments before they appear on the Service. Comments reflect the views and opinions of the person who posts them and do not represent the views of FigsFlow.<\/p>\n<p>4.3.2 To the extent permitted by applicable law, FigsFlow shall not be liable for any comments or for any liability, loss, or expense arising from the use, posting, or appearance of comments on the Service.<\/p>\n<p>4.3.3 FigsFlow reserves the right to monitor all comments and to remove any comments that it considers, in its sole discretion, to be inappropriate, offensive, or in breach of these Terms.<\/p>\n<p><strong>4.4 Warranties Regarding Comments<\/strong><\/p>\n<p>By posting a comment, you warrant and represent that:<\/p>\n<ul>\n<li>you are entitled to post the comment and hold all necessary licenses and consents to do so;<\/li>\n<li>the comment does not infringe any intellectual property right (including copyright, patent, or trademark) of any third party;<\/li>\n<li>the comment does not contain defamatory, libelous, offensive, indecent, or otherwise unlawful material; and<\/li>\n<li>the comment will not be used to solicit or promote business, commercial activities, or unlawful activity.<\/li>\n<\/ul>\n<p><strong>4.5 License to Use Comments<\/strong><\/p>\n<p>By posting a comment, you grant FigsFlow a non-exclusive, worldwide, royalty-free license to use, reproduce, edit, and authorise others to use, reproduce, and edit your comments in any form, format, or medium.<\/p>\n<p><\/p>\n<h3 class=\"wp-block-heading\"><strong>Hyperlinking to our Content<\/strong><\/h3>\n<p><\/p>\n<p><strong>5.1 Permitted Links<\/strong><\/p>\n<p>The following organisations may link to the Service without prior written approval:<\/p>\n<ul>\n<li>government agencies;<\/li>\n<li>search engines;<\/li>\n<li>news organisations;<\/li>\n<li>online directory distributors, provided they link to us in the same manner as they hyperlink to other listed businesses; and<\/li>\n<li>system-wide accredited businesses, excluding non-profit solicitation organisations, charity shopping malls, and charity fundraising groups.<\/li>\n<\/ul>\n<p><strong>5.2 Link Requirements<\/strong><\/p>\n<p>Any link to the Service must not be deceptive, must not falsely imply sponsorship or endorsement by FigsFlow, and must fit within the context of the linking party\u2019s site.<\/p>\n<p><strong>5.3 Discretionary Approvals<\/strong><\/p>\n<p>5.3.1 We may, at our sole discretion, approve link requests from other organisations, including consumer or business information sources, community sites, charitable associations, online directories, internet portals, professional firms, educational institutions or trade associations.<\/p>\n<p>5.3.2 We will approve such requests only where the link would not reflect unfavourably on us, the organisation has no negative record with us, the visibility benefit justifies the association, and the link appears in the context of general resource information.<\/p>\n<p><strong>5.4 Requesting Approval<\/strong><\/p>\n<p>Organisations seeking approval must email us at the provided contact details in Clause 23 with their name, organisation name, contact details, site URL, the URLs from which they intend to link, and the specific pages on our site they wish to link to. Please allow 2\u20133 weeks for a response.<\/p>\n<p><strong>5.5 Approved Link Formats<\/strong><\/p>\n<p>Approved organisations may hyperlink to the Service using our corporate name, the linked URL, or any other description that is accurate and fits naturally within the linking party\u2019s content. Use of our logo or other proprietary artwork for linking purposes is not permitted without a separate trademark license agreement.<\/p>\n<p><\/p>\n<h3 class=\"wp-block-heading\"><strong>6. iFrames<\/strong><\/h3>\n<p><\/p>\n<p>You may not, without our prior written permission, create frames around our webpages that alter the visual presentation or appearance of the Service in any way.<\/p>\n<p><\/p>\n<h3 class=\"wp-block-heading\"><strong>7. Content Liability<\/strong><\/h3>\n<p><\/p>\n<p>7.1 We shall not be held responsible for any content that appears on your website. You agree to indemnify and hold us harmless against all claims, losses, damages, costs, and expenses (including legal fees) arising from or related to content on your website.<\/p>\n<p>7.2 No link(s) should appear on any website that may be interpreted as libelous, obscene, or criminal, or which infringes, advocates for the infringement of, or otherwise violates any third-party rights.<\/p>\n<p><\/p>\n<h2 class=\"wp-block-heading\">8. Subscription Plans and Pricing<\/h2>\n<p><\/p>\n<p><strong>8.1 Overview<\/strong><\/p>\n<p>We offer subscription plans for both monthly and annual billing cycles. Monthly plan prices start at \u00a310 for the Starter plan and go up to \u00a3150 for the Professional plan. If you choose to pay annually, you receive a 20% discount on all plans. This means annual pricing starts at \u00a38 per month for the Starter plan (billed as a single payment of \u00a396 per year) and goes up to \u00a3120 per month for the Professional plan (billed as a single payment of \u00a31,440 per year). All prices shown are exclusive of VAT, which will be added where applicable.<\/p>\n<p><strong>8.2 Subscription Activation and Confirmation<\/strong><\/p>\n<p>8.2.1 A subscription comes into effect upon successful completion of payment. All payments are securely processed through our third-party payment provider, Stripe. Once payment is confirmed, our system automatically updates the client&#8217;s account with the applicable plan details, billing period, and associated features and usage limits. Where a client is purchasing a new plan following the expiry or cancellation of a previous subscription, a new subscription record is created in the system.<\/p>\n<p>8.2.2 Upon successful payment, whether for a new subscription or an upgrade, a confirmation email is automatically sent to the client&#8217;s registered email address, serving as formal acknowledgment of the transaction. In addition, the client is presented with an on-screen confirmation page displaying a full summary of the selected plan, invoice breakdown, applicable taxes, any discounts applied, and payment method details. A direct link to the hosted invoice is also available on this page.<\/p>\n<p>8.2.3 Where a payment requires additional authentication (such as 3D Secure verification), the confirmation email and account activation are triggered only after the payment has been fully verified and confirmed.<\/p>\n<p><strong>8.3 Subscription Renewal and Expiry Notifications<\/strong><\/p>\n<p>Subscriptions are set to auto-renew by default at the end of each billing cycle. To ensure clients are kept informed, reminder emails are sent at seven (7) days, three (3) days, and one (1) day prior to the subscription expiry date, providing sufficient notice to review and manage renewal preferences.<\/p>\n<p><strong>8.4 Cancellation and Auto-Renewal<\/strong><\/p>\n<p>Clients may not cancel a subscription partway through an active billing period. Instead, clients may disable the Auto-Renewal option at any time via their account settings. Upon doing so, the subscription will remain active until the end of the current billing period and will not renew thereafter. No refunds are issued for the remaining portion of an active billing period. A confirmation email is sent to the client once the subscription has officially ended.<\/p>\n<p><strong>8.5 Free Trial<\/strong><\/p>\n<p>FigsFlow provides a free trial period of thirty (30) consecutive days to enable you to evaluate the platform before committing a paid subscription. During the free trial, all features of the platform are available to you, with the exception of the AML functionality, which is excluded from the free trial. You are strongly encouraged to make full use of the free trial. Once you convert from a free trial to a paid plan, the Refund Policy in Clause 9 applies in full.<\/p>\n<p><strong>8.6 Upgrades and Downgrades<\/strong><\/p>\n<p>Any upgrade to a higher tier during a billing cycle will be charged on a pro-rata basis. Downgrades will take effect at the start of the next billing cycle. Any excess amount paid will be credited against the next billing cycle; no cash refunds will be issued for mid-cycle downgrades.<\/p>\n<p><\/p>\n<h2 class=\"wp-block-heading\">9. Refund Policy<\/h2>\n<p><\/p>\n<p><strong>9.1 Monthly Subscriptions<\/strong><\/p>\n<p>9.1.1 All monthly subscription fees are charged in advance at the start of each billing cycle. As the Service becomes accessible to you immediately upon payment, monthly subscription fees are non-refundable once charged.<\/p>\n<p>9.1.2 In accordance with Regulation 37 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, by subscribing to a monthly plan you acknowledge and agree that the supply of digital content begins immediately, and you thereby waive your right to cancel under the 14-day cooling-off period.<\/p>\n<p>9.1.3 If you wish to cancel a monthly plan, you may do so at any time through your account settings. Your access will continue until the end of the current billing period, after which no further charges will be made. No partial refunds will be issued for unused days within a billing month.<\/p>\n<p><strong>9.2 Annual Subscriptions<\/strong><\/p>\n<p>If you subscribe on an annual basis, refunds are handled as follows:<\/p>\n<ul>\n<li><strong>Within 14 days of initial purchase:<\/strong> You are entitled to a full refund, provided you have not made material use of the platform (for example, generating and sending documents to clients). This right is provided in accordance with Regulations 29\u201331 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and your statutory rights under the Consumer Rights Act 2015 in relation to distance contracts. To exercise this right, you must notify us in writing before the 14-day period expires.<\/li>\n<li><strong>After 14 days:<\/strong> Annual subscription fees are non-refundable. You will retain full access to the platform for the remainder of your subscription period.<\/li>\n<\/ul>\n<p><strong>9.3 Exceptional Circumstances<\/strong><\/p>\n<p>FigsFlow reserves the right to consider refund requests outside the terms set out above on a case-by-case basis where exceptional circumstances exist, including but not limited to:<\/p>\n<ul>\n<li>Documented technical failure on our part that resulted in the platform (or core platform features) being unavailable to you for a continuous period of more than hours, or that caused us to fall below our monthly service availability commitment in Clause 9.6, and which we were unable to resolve within a reasonable timeframe; or<\/li>\n<li>Duplicate charge arising from a billing error.<\/li>\n<\/ul>\n<p>Any such requests must be submitted in writing within 30 days of the charge in question and will be reviewed at FigsFlow&#8217;s reasonable discretion.<\/p>\n<p><strong>9.4 How to Request a Refund<\/strong><\/p>\n<p>To request a refund, please contact us at:<\/p>\n<ul>\n<li><strong>Email: <\/strong><a href=\"mailto:info@figsflow.com\">info@figsflow.com<\/a><\/li>\n<li><strong>Phone: <\/strong><a href=\"tel:+442045911950\">+44 20 4591 1950<\/a><\/li>\n<\/ul>\n<p>Please include your account email address, the date of the charge, the plan you subscribed to, and the reason for your request. We aim to acknowledge all refund requests within five (5) Working Days.<\/p>\n<p><strong>9.5 Your Statutory Rights<\/strong><\/p>\n<p>Nothing in this Refund Policy is intended to limit or exclude any rights you have under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other applicable legislation. Where any provision of this policy conflicts with your statutory rights, your statutory rights shall prevail.<\/p>\n<p><strong>9.6 Service Availability<\/strong><\/p>\n<p>FigsFlow will use reasonable efforts to ensure that the platform is available at least 99.5 per cent of the time in each calendar month, excluding:<\/p>\n<ul>\n<li>planned maintenance notified to you in advance,<\/li>\n<li>emergency maintenance, and<\/li>\n<li>Unavailability caused by factors outside our reasonable control, including failures of third-party networks, infrastructure, or services.<\/li>\n<\/ul>\n<p>Availability will be measured by reference to our monitoring tools and logs.<\/p>\n<p><strong>9.7 Changes to This Policy<\/strong><\/p>\n<p>FigsFlow reserves the right to amend this Refund Policy at any time. Any changes will be posted on this page with an updated date. Continued use of the platform following notification of any changes constitutes your acceptance of the revised policy.<\/p>\n<h2>10. Data Protection and Privacy<\/h2>\n<p>10.1 We process personal data in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). Our full Privacy Policy is available on our website.<\/p>\n<p>10.2 We implement appropriate technical and organisational security measures to protect your data. However, no security system is entirely impenetrable, and you acknowledge that data transmission over the internet carries inherent risks.<\/p>\n<p>10.3 We process your data to provide the Service, fulfil our legal obligations, and improve the Service. We will not sell, rent, or share your personal data with third parties except as required by law or as described in our Privacy Policy.<\/p>\n<p>10.4 You must ensure that any personal data of third parties (such as your clients, business partners, or employees) that you input into FigsFlow is accurate and that you have the appropriate lawful basis and authority to do so. You are solely responsible for compliance with data protection laws in relation to such data.<\/p>\n<h2>11. Acceptable Use Policy<\/h2>\n<p><strong>11.1 General Obligations<\/strong><\/p>\n<p>You agree to use the Service only in a lawful manner and in compliance with these Terms. You must:<\/p>\n<ul>\n<li>comply with all applicable local, national, and international laws and regulations;<\/li>\n<li>not use the Service for any unlawful or fraudulent purpose;<\/li>\n<li>not use the Service to transmit, upload, or otherwise distribute any virus, malware, or code designed to harm or interfere with any hardware, software, or data; and<\/li>\n<li>not use the Service in any way intended to cause harm to any person.<\/li>\n<\/ul>\n<p><strong>11.2 Prohibited Content<\/strong><\/p>\n<p>You must not create, submit, or distribute any User Content through the Service that:<\/p>\n<ul>\n<li>is obscene, grossly offensive, hateful, or inflammatory, including content that would constitute an offence under the Communications Act 2003 or the Obscene Publications Act 1959;<\/li>\n<li>promotes, encourages, or assists in any form of unlawful activity, including violence, terrorism, or any criminal offence;<\/li>\n<li>discriminates against, harasses, or is defamatory of any person or group based on any protected characteristic under the Equality Act 2010, or is likely to stir up hatred within the meaning of Part 3 of the Public Order Act 1986;<\/li>\n<li>is intended or likely to threaten, alarm, or intimidate any person, including conduct that would amount to an offence under the Protection from Harassment Act 1997 or the Online Safety Act 2023;<\/li>\n<li>is false, deceptive, or misleading, including the knowing transmission of false information intended to cause harm;<\/li>\n<li>infringes or is likely to infringe any person&#8217;s right to privacy, including rights under the UK GDPR and the Data Protection Act 2018;<\/li>\n<li>impersonates any person or misrepresents your identity or affiliation in a way intended to deceive good-faith parody or satire that does not otherwise breach these Terms is excluded;<\/li>\n<li>falsely implies any endorsement by, or affiliation with, FigsFlow;<\/li>\n<li>infringes the intellectual property rights of any third party, including rights under the Copyright, Designs and Patents Act 1988; or<\/li>\n<li>breaches any other legal duty owed to a third party, including contractual obligations and duties of confidence.<\/li>\n<\/ul>\n<p>FigsFlow reserves the right to remove or restrict access to any User Content that, in its reasonable opinion, violates this clause, without prior notice to the User.<\/p>\n<h2>12. Viruses, Malware, and Security<\/h2>\n<p><\/p>\n<p>12.1 We take reasonable measures to ensure the Service is secure and free from viruses and other malware. However, we do not guarantee that the Service will be entirely free from harmful components, and we accept no liability in this regard.<\/p>\n<p>12.2 You are responsible for maintaining the security of your own hardware, software, data, and systems when accessing or using the Service.<\/p>\n<p>12.3 You must not:<\/p>\n<ul>\n<li>deliberately introduce viruses, malware, or any other material that is malicious or technologically harmful to or via the Service;<\/li>\n<li>attempt to gain unauthorised access to any part of the Service, the servers on which it is hosted, or any other server, computer, or database connected to the Service; or<\/li>\n<li>attack the Service by means of a denial-of-service attack, distributed denial-of-service attack, or any other means.<\/li>\n<\/ul>\n<p>12.4 Any breach of Clause 12.3 may constitute a criminal offence under the Computer Misuse Act 1990. In the event of such a breach, we will report the matter to the relevant law enforcement authorities and cooperate fully with any investigation (including disclosing your identity where required), your right to use the Service will cease immediately, and your FigsFlow account will be suspended or permanently deleted at our sole discretion.<\/p>\n<h2>13. Account Security<\/h2>\n<p>13.1 You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.<\/p>\n<p>13.2 You must notify us immediately at the contact details provided in Clause 21 if you become aware of any unauthorised use of your account or any other breach of security.<\/p>\n<p>13.3 We reserve the right to suspend or terminate your account if we reasonably believe it has been compromised or is being used in breach of these Terms.<\/p>\n<h2>14. Limitation of Liability<\/h2>\n<p>14.1 Nothing in these Terms shall limit or exclude our liability for:<\/p>\n<ul>\n<li>death or personal injury caused by our negligence;<\/li>\n<li>fraud or fraudulent misrepresentation;<\/li>\n<li>any liability that cannot be limited or excluded under applicable law, including under the Consumer Rights Act 2015.<\/li>\n<\/ul>\n<p>14.2 Subject to Clause 14.1, we shall not be liable to you for any:<\/p>\n<ul>\n<li>indirect, incidental, special, or consequential loss or damage;<\/li>\n<li>loss of profit, revenue, business, anticipated savings, goodwill, or data; or<\/li>\n<li>any loss or damage arising from your use of, or inability to use, the Service.<\/li>\n<\/ul>\n<p>14.3 Subject to Clause 14.1, our total aggregate liability to you in respect of all claims arising under or in connection with these Terms shall not exceed the total fees paid by you to FigsFlow in the twelve (12) months immediately preceding the event giving rise to the claim.<\/p>\n<p>14.4 To the extent the Service and its information are provided free of charge, we shall not be liable for any loss or damage of any nature.<\/p>\n<h2>15. Disclaimer<\/h2>\n<p>15.1 To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to the Service and your use of it that are not expressly set out in these Terms.<\/p>\n<p>15.2 We do not warrant that the Service will be uninterrupted, error-free, or free from viruses or other harmful components. We do not guarantee the completeness, accuracy, or timeliness of any information available through the Service.<\/p>\n<p>15.3 The limitations and exclusions of liability in this section and elsewhere in these Terms are subject to Clause 15.1 and govern all liabilities arising under or in connection with these Terms, including liabilities in contract, tort (including negligence), and breach of statutory duty.<\/p>\n<h2>16. Termination<\/h2>\n<p>16.1 You may terminate your account and these Terms at any time by cancelling your subscription through your account settings and ceasing to use the Service.<\/p>\n<p>16.2 We may suspend or terminate your access to the Service immediately, without prior notice, if:<\/p>\n<ul>\n<li>you breach any provision of these Terms;<\/li>\n<li>we are required to do so by law or a regulatory authority;<\/li>\n<li>we reasonably believe your account has been compromised; or<\/li>\n<li>We decide to discontinue the Service (in which case we will provide reasonable notice where practicable).<\/li>\n<\/ul>\n<h2>17. Removal of Links from Our Website<\/h2>\n<p>If you find any link on our website that is offensive or objectionable for any reason, you are welcome to contact us using the details in Clause 21. We will consider requests to remove links but are under no obligation to do so or to respond directly.<\/p>\n<h2>18. Reservation of Rights<\/h2>\n<p>We reserve the right to request that you remove all links, or any link, to our website. You agree to remove all such links immediately upon request. We also reserve the right to amend these Terms and our linking policy at any time. By continuing to link to our website, you agree to be bound by and comply with these linking terms.<\/p>\n<h2>19. Governing Law and Jurisdiction<\/h2>\n<p>19.1 These Terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales.<\/p>\n<p>19.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms. However, if you are a consumer resident in another part of the United Kingdom, you may also bring proceedings in the courts of that jurisdiction.<\/p>\n<h2>20. Force Majeure<\/h2>\n<p>We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, government actions, power failures, internet or telecommunications failures, or cyber-attacks.<\/p>\n<h2>21. Changes to These Terms<\/h2>\n<p>We reserve the right to amend these Terms at any time. Any material changes will be notified to you by email or by a prominent notice on the Service. Changes take effect on the date stated in the updated Terms. Your continued use of the Service after changes are notified constitutes your acceptance of the revised Terms. If you do not agree with the revised Terms, you must stop using the Service.<\/p>\n<h2>22. Complaint Procedure<\/h2>\n<p>If you have any complaints regarding our Service or Website, these Terms, or the way we have handled your personal data, please contact us in the first instance using the details provided in Clause 23 or you can contact our <strong>Data Protection Officer Jony Mainaly<\/strong> at <a href=\"mailto:jony@figsflow.com\"><span data-teams=\"true\">jony@figsflow.com<\/span><\/a>. We will acknowledge your complaint and aim to provide a substantive response within 30 working days without undue delay.\u00a0<\/p>\n<h2>23. Contact Information<\/h2>\n<p>For any queries regarding these Terms or the Service, please contact:<\/p>\n<ul>\n<li>Email: <a href=\"mailto:info@figsflow.com\">info@figsflow.com<\/a><\/li>\n<li>Phone: <a href=\"tel:+442045911950\">+44 20 4591 1950<\/a><\/li>\n<li>Address: <a href=\"https:\/\/maps.app.goo.gl\/QwhZXtFCpPxPhSk29\" target=\"_blank\" rel=\"noopener\">809 Salisbury House, 29 Finsbury Circus, London, EC2M 7AQ<\/a><\/li>\n<\/ul>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u00a0 Last Updated : April 2026 1.\u00a0\u00a0 Introduction Welcome to FigsFlow! These Terms and Conditions outline the rules and regulation governing your [&hellip;]<\/p>\n","protected":false},"author":33,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-415","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/figsflow.com\/uk\/wp-json\/wp\/v2\/pages\/415","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/figsflow.com\/uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/figsflow.com\/uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/figsflow.com\/uk\/wp-json\/wp\/v2\/users\/33"}],"replies":[{"embeddable":true,"href":"https:\/\/figsflow.com\/uk\/wp-json\/wp\/v2\/comments?post=415"}],"version-history":[{"count":24,"href":"https:\/\/figsflow.com\/uk\/wp-json\/wp\/v2\/pages\/415\/revisions"}],"predecessor-version":[{"id":37728,"href":"https:\/\/figsflow.com\/uk\/wp-json\/wp\/v2\/pages\/415\/revisions\/37728"}],"wp:attachment":[{"href":"https:\/\/figsflow.com\/uk\/wp-json\/wp\/v2\/media?parent=415"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}