CanadaAvailability
Built to stay up when your deadlines arrive.
Practice management software that goes down during tax season is worse than no software at all. FigsFlow is built for the periods that matter most.
- Hosted on Microsoft Azure
- Updates without downtime
- Named incident owners
Why it matters
An outage in July is an inconvenience. On 30 April it is a crisis.
Downtime does not arrive at a quiet moment. It arrives when every client wants a signature, every reviewer is behind and every return is due the same week.
That is the scenario we design against — not the average day.
One afternoon · 30 April · illustrative
- Twelve T1 returns waiting on client sign-offAuthorisations are out with clients.
- The system stops respondingClients cannot open the request. Staff cannot see who has signed.
- The team switches to email and spreadsheetsEverything done now has to be re-entered later.
- The filing deadline does not movePenalties and interest are the firm’s problem, not the vendor’s.
What we build for
Availability by design, not by promise.
Uptime targets are easy to write. Achieving them during T1 season, T2 filing windows and GST/HST periods is what matters.
Cloud-native on Microsoft Azure
Hosted on Azure with auto-scaling, redundancy and monitoring that responds before you notice.
Continuous deployment
Updates ship without downtime. No maintenance windows during business hours.
Real-time monitoring
Automated alerting catches issues before they affect your team. Status is transparent.
Data backup and recovery
Automated backups with point-in-time recovery. Your data is protected against loss.
Incident response
A documented response process with named owners, not a ticket queue.
Performance at scale
Built to handle the load when every firm is filing at the same time.
Incident response
When something breaks, a person owns it.
Monitoring catches the problem. A named owner takes it from there — through the fix, the update to your firm and the review afterwards.
Detect
Automated alerting picks up the issue, ideally before your team does.
Own
A named person takes responsibility. It does not sit in a queue.
Communicate
Status is kept transparent while the work is under way.
Review
A documented process means each incident leaves the platform stronger.
Peak season
We plan around your calendar.
Load on a practice platform is not even across the year. It arrives in spikes, and the spikes are predictable.
- End of Feb
T4 and T5 slips
Every payroll client, at once.
- 31 Mar
T3 trust returns
For trusts with a 31 December year end.
- 30 Apr
T1 personal returns
The single heaviest week of the year.
- 30 Jun
T2 for December year ends
Six months after year end, and many clients share one.
- Year-round
GST/HST periods
Monthly, quarterly and annual filers, never all quiet.
General CRA deadlines shown for orientation. Relative load is illustrative. Self-employed T1 filers have until 15 June to file, though any balance is still due 30 April.
Where things live
Fewer moving parts. Fewer things to fail.
FigsFlow runs on Azure, keeps documents in your firm’s own SharePoint and signs people in through your Entra ID. Each piece is infrastructure you already rely on.
Talk to us
Questions about uptime and reliability?
Book a call to discuss architecture, SLAs and how FigsFlow performs during peak periods.
- How is the platform hosted?
- What does the SLA cover?
- How are updates released?
- What happens in an incident?